Last updated: September 1, 2026
Orders are packed and dispatched within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day. During sales or peak periods, processing may take a little longer.
Once dispatched, delivery typically takes 3–7 business days, depending on your location. Timeframes are estimates provided by the carrier and are not guaranteed.
Shipping is a flat $7.95 per order, and free on orders over $75.00 (calculated after any discount). The exact cost is shown at checkout before you pay.
You'll receive a confirmation email when your order ships, including a tracking number where the service provides one. Tracking can take up to 24 hours to become active.
Please double-check your address at checkout. We're not able to redirect a parcel once it has been dispatched, and we can't take responsibility for orders lost due to an incorrect or incomplete address. If you spot a mistake, message us through our contact page — if the order hasn't shipped, we'll fix it.
All orders ship in plain, unbranded outer packaging. Nothing on the outside indicates what is inside.
Once a parcel is with the carrier, delivery is in their hands and delays can occasionally happen. If your order hasn't arrived within 10 business days of dispatch, contact us and we'll open an investigation with the carrier.
If your order arrives damaged, take a photo of the parcel and contents and contact us within 14 days — see our Refund & Returns Policy.
If a parcel is returned to us as undeliverable or unclaimed, we'll contact you to arrange redelivery. Redelivery shipping charges may apply.
Where we ship internationally, any customs duties, import taxes, or handling fees charged by the destination country are the recipient's responsibility and are not included in the price you pay us.