Last updated: September 1, 2026
We want you to be happy with your order. If something isn't right, get in touch through our contact page and we'll help.
You may request a return within 14 days of delivery. Requests made after that window may not be accepted, except where the law gives you a longer right.
To be eligible, items must be:
For health and safety reasons we cannot accept returns of consumable products once the packaging has been opened or a seal has been broken, unless the item is faulty, damaged, or incorrect. Clearance or final-sale items and gift cards are also non-returnable.
If your order arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the item and packaging. We will arrange a replacement or a full refund, including any delivery charge, at no cost to you.
If the return is because the item is faulty, damaged, or incorrect, we cover the return shipping. For change-of-mind returns, the return shipping cost is yours, and we recommend a tracked service — we can't refund an item that doesn't reach us.
Once we receive and inspect your return, we'll email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days, though your bank or card issuer may take longer to show the credit.
Original shipping charges are refunded only where the item was faulty, damaged, incorrect, or where you are exercising a statutory right of cancellation.
The quickest way to exchange is to return the original item for a refund and place a new order for the item you want.
If you need to cancel, email us as soon as possible. We can usually cancel an order that hasn't shipped yet. Once an order has been dispatched it must be handled as a return.
If your refund hasn't appeared after 10 business days, check with your bank or card provider first, then contact us through our contact page and we'll trace it.